This Agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and Wash on Wheels’ Mobile Detailing(hereafter referred to as “Wash on Wheels’ Mobile Detailing”, “contractor”, “technician”,  “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By using our service, you agree to the full terms of this agreement without modification by you. By using the services of Wash on Wheels’ Mobile Detailing, you hereby agree to the following terms: 

Booking Terms & Conditions

• Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.
• We have an arrival window to be on your location max 30min later after the appointment. 
• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
• Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
• We reserve the right to take debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and/or machinery or equipment failure.
• If at the end of the service in site you have any complaint, you have the right to inform your inquiry to the detailer doing the job. Wash on Wheels’ Mobile Detailing will not accept any liability for any loss or damage to any personal property, including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service after our team leaves this location. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise, please communicate your concerns with the detailer.
• Wash on Wheels’ Mobile Detailing or its staff do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to ensure all interior lights, headlights, or running lights have been turned off.
• All orders placed require address, package, and vehicle condition verification. 
• Wash on Wheels’ Mobile Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.
• Wash on Wheels’ Mobile Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

Communications

• Wash on Wheels’ Mobile Detailing will send you email and SMS text messages to confirm your service request, provide information about the detailer matched to your job, and conduct a customer satisfaction survey after the job is completed.
• When your service request is received, your name, phone number, service address, and vehicle information will be saved to our database.
• Wash on Wheels’ Mobile Detailing may call you directly regarding your scheduled service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
• All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

• We may ask you where you heard about Wash on Wheels’ Mobile Detailing in order to gauge our marketing strategies.
• We must have permission to hold a debit or credit card to secure a regular booking, and we will charge the card after each visit.

Cancellation Policy

• We require 48 hours notice to cancel any booking/detailing service.
• Wash on Wheels’ Mobile Detailing reserves the right to alter or amend a booking time/date without penalty but, wherever possible, will let the customer know.
• Wash on Wheels’ Mobile Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions, and/or equipment failure without penalty to the company.

Service Guarantee

• If there is a probable and clear cause that the car detailer did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will, at our cost, refund or redo the uncompleted or unsatisfactory portion of the service.
• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos or any additional work will be performed outside of the original package or estimate.
• Some issues may require services beyond those you initially requested. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
• Only services included in your order and additional services authorized by Wash on Wheels’ Mobile Detailing are covered under our service guarantee. Any services not authorized by Wash on Wheels’ Mobile Detailing are at the customer’s own risk.
• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee, and any redo services or discounts are at the sole discretion of washonwheelstx.com

Providing Feedback and Photos

• We ask for your feedback. Please send us an email at [email protected] and let us know if there are ANY concerns – good or bad.
• We also carry the right at the discretion of Wash on Wheels’ Mobile Detailing to use pictures of your vehicle for marketing purposes and to publish them on our website (www.washonwheelstx.com) or any of our Social Media.
• Your personal information will not be shown in the photos.

Changes

• Wash on Wheels’ Mobile Detailing reserves the right to modify this statement at any time.
• Any changes to this Service Contract will be listed in this section.

Agreement

I HAVE FULLY READ THIS DOCUMENT “Wash on Wheels’ Mobile Detailing’s Terms and Conditions of Service” AND FULLY UNDERSTAND THAT I AGREE WITH THE TERMS AND CONDITIONS LISTED ABOVE.

We hope you will find these policies listed below helpful and informative in explaining the extent of our mobile car wash services.

 Contact Us

If you have any questions about this Terms and Conditions of Service, the practices of this site, or your dealings with this site, please contact us at:

 Wash on Wheels’ Mobile Detailing

[email protected]